We help ambitious companies succeed by making their brands sharper, people bolder and experiences richer.
Sharper brands have clear purpose enabling leaders to be decisive and companies more effective, distinctive and compelling.
A 2014 global survey conducted by HBR Analytic Services and sponsored by EY revealed that purpose driven organisations are believed to have better results. 89% greater employee satisfaction, 85% better customer advocacy, and 81% higher quality products and services.
Empowering people to be bolder makes organisations more agile, enterprising and responsive to the needs of customers.
First Direct consistently tops the charts in customer service, and their Customer Services Director is a fierce advocate of emboldering staff, "… if you don't free them to go above and beyond for the customer you're not using them effectively, which is why we…empower our people to resolve an issue first time."
Richer experiences consistently delivered make people feel good about the choices they have made and turns them into advocates.
This was something Walt Disney never underestimated. "Whatever you do, do it well. Do it so well that when people see you do it they will want to come back and see you do it again, and then they will want to bring others and show them how well you do what you do."